Customer Care Centre
- Important Instructions w.r.t execution of Safe Deposit Locker Agreement/ Supplementary Agreement.
- Standard Operating Procedure on Safe Deposit Locker
- Model Safe Deposit Locker Agreement
- Model Safe Deposit Supplementary Agreement
- Locker Policy 2023-24
- Compensation cum Customer Relation Policy 2023-24
- Customer Protection Policy 2023-24
- Policy on Unclaimed Deposits 2023-24
- Equal Opportunity Policy 2023-24
- Grievance Redressal Policy 2023-24
- Internal Ombudsman Scheme 2023-24
- Policy on Settlement of Claims in Respect of Deceased Account Holder and Missing Persons for FY 2023-24
- Periodic updation of KYC(ReKYC)
- Customer Feedback
- THE RESERVE BANK - INTEGRATED OMBUDSMAN SCHEME, 2021
- Customer Protection – Limiting Liability of Customers in Unauthorised Electronic Banking Transactions
- Complaints /Grievances – Registration
- Grievance Redressal Officer
- Grievance Resolution System
- Rights to Customer
Address of CRPC, Chandigarh:
Reserve Bank of India, 4th floor, Sector 17, Chandigarh, 160017
RBI Contact Centre – 14448
https://cms.rbi.org.in